Terms & Conditions

1. Acceptance of terms

These Terms and Conditions (the "Terms") govern your use of the Instahome mobile application and related services (the "Service"), operated by INSTAHOME COMPANY LIMITED("Instahome", "we", "us" or "our").

By creating an account or using the Service, you agree to these Terms. If you do not agree, you should not use the Service.

2. Eligibility

You must be legally able to enter into binding agreements and to rent, buy, sell or advertise property under applicable law to use the Service. You are responsible for ensuring that your use of the Service complies with the laws that apply to you.

3. Account registration

To use certain features, you must register an account and provide accurate registration information. You agree to keep your information current and to provide truthful details during registration and verification.

4. Account security

You are responsible for maintaining the confidentiality of your account credentials and for activity that occurs under your account. Do not share your password or any one-time verification codes with anyone. Notify us promptly if you believe your account has been accessed without your permission.

5. Accuracy of user information

You agree that the information you provide — including profile details, property information and listing content — is accurate, current and not misleading. You are solely responsible for the content and accuracy of the information you submit.

6. Tenant and buyer responsibilities

If you use the Service to find a property, you agree to:

• independently verify property ownership and details;
• inspect properties before making commitments;
• verify the authority of a landlord, seller or agent to rent or sell;
• use written agreements where appropriate; and
• verify payment instructions and avoid sending money before reasonable verification.

7. Landlord and seller responsibilities

If you list a property, you agree that:

• you have the right and permission to advertise the property;
• your listing information, pricing and photographs are accurate and not misleading;
• you will keep availability up to date as properties are taken or become free; and
• you will comply with applicable laws relating to renting or selling property.

8. Property listing rules

Listings must relate to genuine properties that you are authorised to advertise. Duplicate, spam, misleading, or inaccurate listings are not permitted. We may remove listings that do not comply with these Terms.

9. Prohibited content

You must not post or share content that:

• is false, fraudulent, misleading or deceptive;
• you do not have the right to use, including photographs you do not own;
• is unlawful, harmful, harassing or discriminatory;
• impersonates another person or entity; or
• promotes illegal transactions or otherwise violates applicable law.

10. Fraud and misrepresentation

Fraud, scams and misrepresentation are strictly prohibited. This includes advertising properties you have no right to offer, misstating property details or prices, and requesting payments under false pretences. We may remove content and take action on accounts involved in such activity.

11. Property availability

Property availability may change at any time and may not always be reflected instantly. A listing appearing as available does not guarantee that the property is still available. You should confirm availability directly before relying on it.

12. Visit requests

The Service allows tenants and buyers to send property visit requests and landlords and sellers to respond to them. Instahome facilitates these requests but is not a party to any visit, viewing, agreement or transaction arranged between users.

13. User communication

You agree to communicate respectfully and lawfully with other users. Harassment, threats, abusive behaviour and unsolicited spam are not permitted. Communications arranged through the Service are between the users involved.

14. Payments and transactions

Any payment, deposit, rental or purchase arrangement is made directly between users and is not managed by Instahome unless expressly stated. You should verify payment instructions carefully, keep records, and avoid sending money before you have reasonably verified the property, the other party, and their authority to rent or sell.

15. Independent verification

You are responsible for independently verifying property ownership, the authority of the other party, property condition, pricing and any other material facts. Instahome does not independently verify the accuracy of every listing or claim made by users.

16. Landlord verification limitations

Where landlord verification is offered, it is a safety measure intended to help reduce fraud and misuse. Verification does not guarantee that every claim in a listing is true, that a property is available, or that a transaction will proceed as described. You should still exercise caution and verify details independently.

17. Platform role

Instahome is a technology marketplace that connects users. Instahome generally does not own, rent, lease, sell or manage the properties listed on the Service, and generally does not act as a landlord, tenant, buyer, seller or estate owner in the arrangements made between users, unless expressly stated. Agreements and transactions are between the users involved.

18. User-generated content

You are responsible for the content you submit, including listings, photographs and messages. You represent that you have the necessary rights to submit that content and that it does not infringe the rights of others or violate these Terms.

19. Content licence

By submitting content to the Service, you grant Instahome a non-exclusive, worldwide, royalty-free licence to host, store, display, reproduce and distribute that content as reasonably necessary to operate and promote the Service. You retain your rights in your content, subject to this licence.

20. Intellectual property

The Service, including its software, design, branding and content provided by Instahome, is protected by intellectual property rights and remains the property of Instahome or its licensors. You may not copy, modify, distribute or create derivative works from it except as permitted by law or with our permission.

21. Reporting violations

If you encounter a listing or user that appears fraudulent, unsafe, misleading or in breach of these Terms, please report it through the reporting options in the app or by contacting us at support@instahome.co.tz. Reports help us keep the marketplace safer, though we cannot guarantee a specific outcome for every report.

22. Account suspension

We may suspend or restrict access to an account or content where we reasonably believe there has been a breach of these Terms, a risk to users or the Service, or a legal requirement to do so. Where practical and appropriate, we may provide notice.

23. Account termination

You may stop using the Service and request account deletion at any time. We may terminate or discontinue access where there is a serious or repeated breach of these Terms, unlawful activity, or where required by law. Termination does not affect rights or obligations that arose before it.

24. Service availability

We aim to keep the Service available and reliable, but we do not guarantee that it will always be available, uninterrupted or error-free. The Service may be temporarily unavailable for maintenance, updates or reasons beyond our control.

25. Disclaimer of warranties

To the extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant the accuracy, completeness or reliability of listings or other user-provided content, or that the Service will meet your requirements.

26. Limitation of liability

To the maximum extent permitted by applicable law, Instahome will not be liable for indirect, incidental, special or consequential losses, or for loss arising from transactions, agreements, or interactions between users, listings, or reliance on user-provided content. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

27. Indemnity

To the extent permitted by law, you agree to indemnify and hold Instahome harmless from claims, losses and expenses arising out of your use of the Service, your content, your transactions with other users, or your breach of these Terms or applicable law.

28. Changes to the service

We may add, change, or remove features of the Service over time to improve it or for operational, legal or security reasons. We are not obliged to maintain any particular feature indefinitely.

29. Changes to the terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect indicates your acceptance of the updated Terms.

30. Governing law

These Terms are governed by the laws of the United Republic of Tanzania. Subject to applicable law, disputes relating to these Terms or the Service are intended to be handled by the competent courts of the United Republic of Tanzania.

31. Contact information

Questions about these Terms can be directed to:

• INSTAHOME COMPANY LIMITED
• NIC Investment House, 3rd Floor, Samora Avenue, Posta, Ilala, Dar es Salaam, Tanzania
• Email: support@instahome.co.tz