Help Center
Answers to common questions about using Instahome. Browse a category below, or contact us if you need more help.
Getting started
Create your account and sign in.
How do I create an account?
Download the Instahome app, open it and follow the sign-up steps. You will be asked for basic details such as your name and a contact method, and to verify it before you start using the app.
How do I sign in?
Open the app and sign in with the details you registered. If you cannot sign in, use the password recovery option on the sign-in screen to reset your access.
Finding a property
Search, explore the map and save what you like.
How do I find properties?
Use search to filter by location, price and property type. You can browse houses, apartments and land listed for rent or for sale.
Why does Instahome ask for location permission?
Location permission lets the app show properties near you and improve map-based search. You can use much of the app without it, and you can change the permission at any time in your device settings.
How does map search work?
Map search shows available listings on an interactive map so you can understand where a property is located and explore an area before requesting a visit.
How do I save a property?
Open a listing and save it to keep it in one place. Saved properties make it easier to compare options and come back to them later.
How do I request a property visit?
Open a listing you are interested in and send a visit request from the app. You can then track the property owner's response and arrange the visit.
For landlords & sellers
Publish listings, get verified and keep them up to date.
How do I publish a property?
Create a listing in the app, add property details such as type, price and location, and upload photographs. Make sure the information is accurate before publishing.
How does landlord verification work?
Landlords can complete a verification workflow that may include submitting identification. Verification is a safety step; it does not guarantee that every detail of a listing is accurate.
How do I manage my listings and availability?
You can edit your listings and update their availability as properties are taken or become free, so the information people see stays current.
Notifications & reporting
Stay informed and help keep the marketplace safe.
How do notifications work?
Notifications keep you informed about things such as visit request responses and relevant updates. You can manage notification permissions in your device settings.
How do I report a listing?
If a listing looks inaccurate, misleading or unsafe, use the reporting option associated with it, or contact us so the report can be reviewed.
Account & privacy
Manage your information and account.
How is my account information handled?
How information is collected and used is described in the Privacy Policy. You can review it at any time to understand your choices and rights.
How do I delete my account?
You can request account deletion from within the app, or by email. See the Delete Account page for the full steps and details about what happens to your data.
Need to delete your account?
You can request account deletion from within the app or by email. See the Delete Account page for the full steps and what happens to your data.
Still need help?
Contact our team and we will be glad to assist.
Contact us or email support@instahome.co.tz